What are some common complaints about magicJack?

The majority of complaints regarding MagicJack refer to the device or service not functioning properly or at all. Customers complained that when they tried to address these issues with the company, the company was either unhelpful or charged for repairs.

Some consumers also complained about hidden fees associated with the product. One hidden fee was a $10 per year fee for porting an existing number, with another $30 fee if the consumer wanted to cancel MagicJack and "buy" his number back. One positive of the service stated was that the actual service itself is inexpensive, but the repairs can be costly.