What are some complaints about the Xlibris self-publishing service?

One of the most common complaints about Xlibris self-publishing service is the lack of support provided to inexperienced writers, according to Book Making Blog. This lack of support includes poor editing of manuscripts by the Xlibris staff, as well as the absence of any help in marketing finished books.

In 2013, a group of writers filed a class action lawsuit against Authors Solutions, the parent company of Xlibris. This suit alleged that Authors Solutions - and by extension Xlibris - misled writers when it offered them a choice of publishers and aggressively sold new customers on publishing packages they couldn't afford.