What is an experience survey?

An experience survey is a set of questions designed to gauge the overall satisfaction of a group of people who have shared a common experience. Businesses commonly distribute these surveys among customers, and educational institutions often distribute surveys among students.

Experience surveys are usually composed of two types of questions. The first are multiple-choice questions that allow participants taking the survey to rate their experiences on a scale or indicate their satisfaction levels by choosing from a list of responses. Many experience surveys also include open-ended questions in which individuals write short responses or expand on their answers in the multiple-choice section.