What is a guest relations officer?

A guest relations officer is a customer service representative at a hotel. The officer is responsible for greeting guests upon arrival to the hotel, and is generally one of the first employees a guest encounters. The main focus of a guest relations officer is to ensure the guest is happy.

The daily duties of a guest relations officer varies based on the needs of the guests at the hotel. A guest relations officer may escort VIP guests to their rooms and arrange tickets to performances or restaurant reservations. The guest relations officer is responsible for handling any problems or complaints that arise.