Does Keurig have good ratings for customer service?

Keurig has an above-average rating for customer service, as of June 2015. Customers who contact the company by using the email form on the company website report a higher satisfaction rating than those who attempt to resolve their issue by phone.

Keurig customers can contact the company's customer service department by phone, by email via a website form, or by postal mail to their Vermont office. The Keurig website does not provide live chat or a direct email address. Customers report the shortest wait times when using the company website.

The Keurig website help page addresses many commonly raised customer issues with Keurig brewers and accessories.