What is Medicaid customer service?

Medicaid customer service is a service center that provides information about current Medicaid policies and pending Medicaid applications. Medicaid subscribers can call a toll-free number to reach customer service, and non-members can call the hotline for general information about Medicaid eligibility and the services provided by the health-care plan.

Medicaid receives federal funding for services, but it is a state-run health-care program. Individuals can contact their local State Health Department or Division of Family Services for questions and concerns related to Medicaid. Some states also accept written requests for information via postal mail and offer online access to customer-service agents.