What are some complaints about Electricity Maine?

The biggest complaint made against Electricity Maine as of 2016 is that the company uses misleading advertising to give consumers the impression that the company's rates are lower than they actually are. Because this complaint is so widespread, the state's Public Utilities Commission has investigated the company.

During the investigation, the commission discovered that even the lowest of the three rates advertised on Electricity Maine's website was higher than that of the standard services offered in the area. The company defends itself against the claims by saying that the services are structured so that the rates don't rise over a one-year period, unlike the standard local service.