What should you do if you cannot log in to Chase bank?

Double-check if you are correctly entering your username and password in the event of a login issue with your Chase Bank online account. Your Chase Bank username and password may include special characters.

If you are still unable to log into your account, submit a request to reset your password by clicking the "Forgot Username/ID" link at the login screen at Chase.com. The company will send you an email to reset the password upon request. If you still cannot connect online, visit the local branch office to receive assistance with unlocking the account with a bank representative. Finally, you can call the toll-free number or request live chat help online.