Does U.S. Xpress guarantee on-time delivery?

U.S. Xpress' corporate mission statement pledges to honor any commitments that the company makes to its customers. Its Demand Critical services are designed for just-in-time delivery for product launches, Black Friday events and business emergencies. The company guarantees pickup in six hours or less in over 60 major markets.

Although actual delivery time depends upon the end destination, the company's logistics department works with a customer to assign capacity, solo trucks or entire fleets to meet the customer's response needs. U.S. Xpress claims that all of its delivery vehicles are satellite tracked 24 hours a day. Customers can access real-time delivery states through a web portal.