What are some tips for telephone etiquette?

People can improve telephone etiquette by speaking clearly, using the hold button effectively and taking detailed messages. Speaking directly into the mouthpiece improves voice quality. Using the hold button instead of putting the phone down eliminates distracting noises. Using telephone message forms helps to ensure accurate and detailed information.

People should try to answer the call within two or three rings and never eat or chew gum while on the phone. It is best to tell the caller before using the hold button and check in every 45 seconds. When ending a conversation, people should say "good-bye" instead of using a slang term such as "alrighty."