Where can you go to get help filling out the TWIC application?

Applicants seeking Transportation Worker Identification Credentials can get application help by calling the Universal Enrollment Services help desk at 855.347.8371. As of March 2015, UES help line hours Monday through Friday from 8 a.m. to 10 p.m. EST.

Visiting a local enrollment center is another way to get help and a required part of the TWIC application process. Using the 'Enrollment Center Locator' tool, applicants can find their nearest site by entering their ZIP code and selecting 'TWIC' from the drop-down menu. While applicants may request an appointment via the help line, walk-ins are welcome at enrollment centers, according to the Transportation Security Administration. Completing online pre-enrollment is optional but encouraged as it may help expedite the office visit.