What are some conflict resolution strategies to use in the workplace?

Conflict resolution strategies in the workplace include listening, avoiding anger, looking for common ground, and focusing on the problem rather than the person. Other ideas include avoiding blame and looking toward the future.

In attempting to resolve conflict in the workplace, listening with the goal of understanding is important. Attempt to remain positive and avoid becoming angry, and try to find common ground with the other person or group in the situation. Focus on how the problem at hand may be repaired instead of becoming angry at the person or group involved. Do not dwell on who may be to blame or point fingers.