How do you restore an iPod?

Connect the iPod to your computer, and restore your device using the Restore option in iTunes. You need to install the latest iPod and iTunes software versions to begin.

1. Download the latest software

   Make sure you have an Internet connection, and check if your iPod or iTunes software requires an update. Download the latest versions if necessary.

2. Open iTunes

   Click the iTunes icon on your Mac dock. If you use Windows, double-click the iTunes icon to launch the program. You can also locate iTunes within the All Programs menu in Windows 8 and Windows 7.

3. Connect the iPod

   Plug one end of the syncing cable into the iPod and the other end into a USB port on your computer. You can use a FireWire cable if you do not have a USB cable. Wait a few moments for iTunes to recognize and list your device.

4. Select your device

   Select your iPod in the iTunes Source panel. Review your device's information in the Summary tab.

5. Restore the iPod

   Click the Restore button, and enter your administrator name and password if necessary. A progress bar on the screen indicates each stage of the restore process. Do not disconnect the iPod until you see the iTunes Setup Assistant. Follow the on-screen prompts to choose your syncing preferences.