What topics do typical patient-satisfaction surveys address?

Typical patient-satisfaction surveys cover issues of care quality, accessibility and personal interactions with medical personnel. These areas address the essential aspects of the patient experience.

An example of a question addressing care quality is, “How would you assess the overall quality of the care you received?” Questions about accessibility focus on how easy it was for a patient to access care. For example, “Rate how easy or difficult it was to make an appointment.”

Questions related to personal interactions address the patient’s relationship with her particular doctor. An example of an personal-interaction question is "Do you feel that your doctor was willing to listen to your concerns?”